We want you to be happy with your purchase and If you receive jewelry from us that is damaged or defective, please email us at firstname.lastname@example.org with your order number and we will be more then happy to rectify the issue asap.
RETURN ∙ POLICY
New, unworn items can be returned within 100 days of delivery.
CANCELLATION ∙ POLICY
Once your order has been submitted, we immediately begin to process your items. If you would like to cancel a custom purchase, the restocking fee is $10usd. As custom orders are personalized we can not resell the item unfortunately. Cancellations will be processed on the day we receive your cancellation request.
C A R E ∙ T I P S
We don’t want your special moment to fade. To maintain the quality of your new jewelry, please:
- Do not wear it to the pool, spa, or the beach
- Remove when sleeping, exercising, or doing other physically strenuous activities
- Avoid contact with perfumes, body oils, and other chemicals, including household cleaners.
- Do not use chemical jewelry cleaners
- Gently polish with a soft, lint-free cloth. Please do not use a metal polishing cloth
- Store your beloved jewelry in a cool dry place
We recommend giving your gold or silver jewellery a quick clean at the end of the day, using a soft cleaning cloth to remove any fingerprints or oils that may have accumulated from normal wear.
Once a week, we recommend a deeper clean. All you need is water and liquid soap.
- Mix 1/2 cup of warm water with a few squirts of mild liquid soap
- Let your jewelry soak for three minutes
- Rinse your jewelry with clean water
- Allow the jewelry to dry
P R E P A R A T I O N ∙ A N D ∙ P R O C E S S I N G ∙ T I M E
These timeless pieces a made to order and made especially for you. It will take time to make it perfect for you. Please allow at least 4 weeks if you plan to gift this. Depending where you live it may have to clear custom.
- Packages occasionally get held up at customs. We do NOT have any control over this, it's in the hands of your country's customs officials.
- Customers are responsible for international duties, taxes, and refused shipping charges.
- Package will be considered lost only if it's still not delivered 3 MONTHS from shipping date.